Miwaleni Travel booking conditions for Kilimanjaro climbing and Tanzania safari to ensure prompt working for our clients.
Booking
To make your booking please make sure you have the correct names of all the clients for tours and safaris as well as their nationality.
If any change occurs, email us early and we will hold your confirmed tour before the cancellation rules apply.
Payments
A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset by the total amount charged to the client/agent.
If the full amount is not paid at least three (3) weeks prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
Clients/Agents booking within four (3) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
Cancellation
Cancellation fees – Guidelines:-
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office.
In case of a booking cancellation, the Company shall retain the full deposit.
Bookings cancelled or reduced by numbers between clients are subject to a cancellation fee as follows:
1. For Kilimanjaro Treks
If only the advance deposit (30%) was paid 10 days prior to departure – Free Cancellation and 100% Refund of the deposit. Less than 10 days prior to departure, no refunds.
If the full amount was paid Until 10 days prior to departure 90% refund of the amount paid. Less than 10 days prior to departure, no refunds
2. For Safaris
If cancelled more than 45 days prior to the departure date, 20% of the booking amount will be charged as cancellation fees
If cancelled on or within 45 days of the departure date, no refunds will be given.
– 60 – 45 days from the date of arrival 30% will be charged
– 44 – 14 days from the date of arrival 50% will be charged
In case of cancellation within 14 days of arrival or in the case of a ‘No Show’, 100% of the booking will be charged
In some cases, more strict cancellation rules apply and in some cases like bookings of hotels and transfers only, we will be able to refund you more depending on our direct costs involved.
Cancellations must be made in writing.
In the unlikely event that we have to cancel a tour for any reason, we will try and offer the choice of an alternative arrangement or you will receive a full refund.
We will do our utmost to inform you about any cancellations earliest possible and at the latest 14 days before the commencement of our services.
For any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Miwaleni Travel negligence.
If sickness or accident interrupts a tour, we shall not be liable for any cost or expense arising therefrom, save only to the extent that such sickness or accident was caused by our willful act or gross negligence. We shall not be liable for any refund, either total or partial, of the passage money paid.
We recommend that the client advise passengers to take out the necessary insurance to protect the passengers against such eventuality.
Complaints
Should a problem occur, please advise both Miwaleni Travel and the service supplier in question immediately, as most problems can be solved on the spot.
Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract.
